The hidden cost of video-call glitches
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Abstract
Video-call glitches might seem harmless, but they can reduce people’s chances of getting hired, closing a business deal or following a doctor’s recommendation. Human brains expect video calls to feel like in-person conversations. When glitches break that illusion, it feels unsettling and strange, harming judgements of trustworthiness, likeability and credibility. Video-call glitches might seem harmless, but they can reduce people’s chances of getting hired, closing a business deal or following a doctor’s recommendation. Human brains expect video calls to feel like in-person conversations. When glitches break that illusion, it feels unsettling and strange, harming judgements of trustworthiness, likeability and credibility.
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